Warranty

3 months to 12 months warranty (depending on the product) under manufacturing defects only. Does not cover physical damage, liquid damage & burnt damage.

Category

Warranty

Remarks

Laptop Backpack

12 Months

WARRANTY ON ALL PRODUCTS UNDER MANUFACTURING DEFECTS ONLY. DOES NOT COVER PHYSICAL DAMAGE, LIQUID DAMAGE & BURNT DAMAGE.

Messenger Bag

12 Months

Laptop Sleeve

6 Months

Tablet Sleeve

6 Months

Duffle Bag

6 Months

HDD Case

3 Months

Travel Organizers

3 Months

 

 

Cancellations and Exchanges

What We Will Do Together:
Step 1: Raise a replacement request within 7 days from the date of delivery if you’ve received wrong or damaged product(s)
    Please raise a request here with order and contact details: https://aircase.in/pages/contact
    You can also mail us at: support@aircase.in or call us at +91-8886655614

      Step 2: Give us 2 working days to review your return request.

      Step 3: After reviewing your return request, we will send our courier partner to pick up the products delivered to you.

      Step 4: After your product(s) is received, we will verify it against the claim and initiate the replacement accordingly. Please note that replacement will depend upon the stock availability.

      Under what conditions can I replace my product?
      • Wrong product delivered.

      • Damaged product delivered – Physical damage/tampered product.

      • Incomplete order – missing products.

      Under what conditions replacement requests will not be accepted?
      • Opened/ used/ altered products.

      • Original packaging (mono cartons, labels, etc.) missing.

      • The replacement request is generated after 7 days from the date of delivery.